What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my customers also getting an email when I submit my jotform?

    Asked by Mohammed  on September 27, 2016 at 04:09 PM

    When I submit the jotform my customers and I both get emails from jot form when we accept payments. That looks unprofessional from our company. Customers are calling us back and accusing us of being a suspicious company because of the emails. So what can be done to resolve this?

    we are getting the jotform email and so is the customer

    how can we make it to where only we get the email?

    Screenshot
    jotform email
  • Profile Image
    JotForm Support

    Answered by Welvin on September 27, 2016 at 06:49 PM

    You can delete the autoresponder email. Here's how: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    One more thing, you are collecting credit card information using our plain text fields. Please note that we do not allow forms like this. We consider this as phishing which is against our Terms of Use (http://www.jotform.com/terms/). You may consider using our payment tool and enable authorization if you want to collect a payment at a later date: 

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization