What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    submissions show as 0, even though there is 1

    Asked by jstigler on April 23, 2012 at 11:16 PM

    Why does submissions show as 0, when I know there is one? Thanks.

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    JotForm Support

    Answered by idarktech on April 24, 2012 at 01:51 AM

    Hi there,

    I have checked it and it is supposed to be zero (0). Its fixed now. If this happens again, please let us know. Thanks!

  • Profile Image

    Answered by jstigler on April 24, 2012 at 11:26 AM
    Hi,
    It is supposed to be 1, not 0. If I click on Submissions I can see the 1 submission. Why does it say 0?
    Thanks,
    Jim
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    Answered by jeanettebmz on April 24, 2012 at 04:45 PM

    @ jstigler

     The reason why it says "0" submission is because your submision contains 2 uploads.

    A submision is taken as such, when you have an plain text email notification.

    And the reason is because the platform differentiates between submissions (email text) ,  reports , SSL submissions and uploads (space)  .

    And according to your account type,  it has an available space for your uploads of 100 MB

    So in that case, there is a submission with 2 uploaded files. This way, it wont affect the submissions monthly limit your free account currently have (100 Submissions per month)

     

    If you need further assistance, let us know

    Jeanette