submissions show as 0, even though there is 1

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    jstigler
    Asked on April 23, 2012 at 11:16 PM

    Why does submissions show as 0, when I know there is one? Thanks.

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    idarktech
    Answered on April 24, 2012 at 01:51 AM

    Hi there,

    I have checked it and it is supposed to be zero (0). Its fixed now. If this happens again, please let us know. Thanks!

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    jstigler
    Answered on April 24, 2012 at 11:26 AM
    Hi,
    It is supposed to be 1, not 0. If I click on Submissions I can see the 1 submission. Why does it say 0?
    Thanks,
    Jim
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    jeanettebmz
    Answered on April 24, 2012 at 04:45 PM

    @ jstigler

     The reason why it says "0" submission is because your submision contains 2 uploads.

    A submision is taken as such, when you have an plain text email notification.

    And the reason is because the platform differentiates between submissions (email text) ,  reports , SSL submissions and uploads (space)  .

    And according to your account type,  it has an available space for your uploads of 100 MB

    So in that case, there is a submission with 2 uploaded files. This way, it wont affect the submissions monthly limit your free account currently have (100 Submissions per month)

     

    If you need further assistance, let us know

    Jeanette