What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I already have a jotformpro account, but received a message that we're limited to 100 submisions.

    Asked by jamaburch on April 23, 2012 at 11:18 PM

    Does it have something to do with the difficulties earlier this year when the jotform.com site was disabled?  Is there something I need to do?

     

    Thanks for your help.

  • Profile Image
    JotForm Support

    Answered by idarktech on April 24, 2012 at 01:58 AM

    Hi there,

    There was a failed charge on your credit card that's why you are downgraded to free account. I have now re-enabled back your account but you have to resubscribe in order to continue using Premium.

    Resubscribing is quick and easy: http://www.jotform.com/upgrade?username=jamaburch

    Let us know if you have any further questions. Apologies for this inconvenience. Thanks!