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jamaburch
Asked on April 23, 2012 at 11:18 PM
Does it have something to do with the difficulties earlier this year when the jotform.com site was disabled? Is there something I need to do?

Thanks for your help.
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idarktech
Answered on April 24, 2012 at 01:58 AM

Hi there,

There was a failed charge on your credit card that's why you are downgraded to free account. I have now re-enabled back your account but you have to resubscribe in order to continue using Premium.

Resubscribing is quick and easy: http://www.jotform.com/upgrade?username=jamaburch

Let us know if you have any further questions. Apologies for this inconvenience. Thanks!