- jamaburchAsked on April 23, 2012 at 11:18 PM
Does it have something to do with the difficulties earlier this year when the jotform.com site was disabled? Is there something I need to do?
Thanks for your help.
- JotForm SupportidarktechAnswered on April 24, 2012 at 01:58 AM
There was a failed charge on your credit card that's why you are downgraded to free account. I have now re-enabled back your account but you have to resubscribe in order to continue using Premium.
Resubscribing is quick and easy: http://www.jotform.com/upgrade?username=jamaburch
Let us know if you have any further questions. Apologies for this inconvenience. Thanks!