What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Por que não consigo receber a notificação quando o cliente paga com paypal? fiz um teste e não recebi o pedido e nem a confirmação de pagamento

    Asked by Fabio campos on September 27, 2016 at 05:11 PM
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    JotForm Support

    Answered by Kevin_G on September 27, 2016 at 08:19 PM

    I could not find in your forms one of them integrated with PayPal; however, I would suggest you to enable the IPN option in your PayPal account, so you get notified each time you get a payment: How-to-Enable-IPN-for-Paypal

    I would also suggest you to enable the Incomplete Payment Option since when there is an incomplete payment in your form emails do not send, but enabling this option you will receive them: How-to-Setup-Incomplete-Payment-Notification-E-Mail

    Also, you should check your email address in our bounce list, if the email address is in our bounce list you will not receive emails: How-to-Remove-Your-Email-Address-from-Bounce-List

    If you're still not receiving emails, pelase provide us the link to your form so we can check it.