What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Por que não consigo receber a notificação quando o cliente paga com paypal? fiz um teste e não recebi o pedido e nem a confirmação de pagamento

    Asked by Fabio campos on September 27, 2016 at 05:14 PM
  • Profile Image
    JotForm Support

    Answered by jonathan on September 27, 2016 at 08:23 PM

    Can you please share to us the URL of your Paypal form. It will help us understand the problem if we can check the form used.

    It is possible also you were not getting the notification because there was no actual payment transaction. Meaning it was an incomplete payment submission.

    User guide: https://www.jotform.com/help/135-How-to-view-incomplete-payments

    We will wait for your response.

    Thank you.