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  • Profile Image

    Not all entered fields are transmitted when form is submitted

    Asked by RobertKRice on September 27, 2016 at 05:37 PM

    A required field which was filled prior to a successful submission was not shown as filled in the email sent to the user or the form owner (Propagation Information)

    (not sure if it also fails to be recorded in the database)

    Have i done something wrong ?!

     

    Page URL:
    www.passifloracultivars.org/application

    Screenshot
    form is submitted required field email
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    JotForm Support

    Answered by jonathan on September 27, 2016 at 08:46 PM

    (not sure if it also fails to be recorded in the database)

    You can also check it in your form submission data in the View Submission page.

    User guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    You should be able to see if the actual submission do have data.

    -- 

    A required field which was filled prior to a successful submission was not shown as filled in the email sent to the user or the form owner (Propagation Information)

    There can be 2 reason why the email submission lacks the expected data.

    #1 There was actually no data submitted.

    You can compare the email to the submission data in View submission panel. Check if the field do actually have data.

    #2 The Email template is probably corrupted/broken and was no longer updating to what were the fields on the form. To fix this, simply recreate the email template again (Notifier or Autoresponder). You can do this using the "Create New Email" button in Emails. 

    Newly create email template should then contain the updated fields from the form.

    --

    It is also possible the embedded form on the website was having script conflict issue. Due to script conflict it is possible for some script function to fail i.e. the *Required validation script that makes fields mandatory to submit the form.

    You may want to try also re-embedding the form on your website and use its iframe publish code instead to prevent any script conflict issue.

    User guide: Getting-the-form-iFrame-code 

    Hope this help. Let us know if issue is still not resolve.

    Thanks.