What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have an active bronze account with you. All of a sudden, I am receiving blank jotform e-mails. Please fix.

    Asked by katipauls on September 27, 2016 at 06:07 PM
    Account Details:
    Bronze account
    Username:  katipauls
    Password: corydon
    e-mail: lil1@mts.net
    Company Name: Dr. Lillian Esses


    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on September 27, 2016 at 10:42 PM

    We had a glitch in our system earlier, please open the form and edit the email notification , then save it again, that should fix the problem. Please let us know should the issue persist.

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    Answered by katipauls on September 27, 2016 at 10:46 PM
    Thank you for your prompt response and fixing the issue for me!