What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues with delivery of jotforms - URGENT

    Asked by rfincher on September 27, 2016 at 06:08 PM

    Urgent - I am having issues once again with delivery of my forms.  All of your domains and email addresses have been added to my whitelist.  If you take a look at my account you will see around eight that have not been delivered today.  I even tried myself to submit a test form and it did not come through either.  Please respond as quickly as possible.  Thanks

    delivery My Forms whitelist domains test form
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    JotForm Support

    Answered by Kevin_G on September 27, 2016 at 10:41 PM

    I have checked the email addresses you're using in your forms and I can see one of them is in our bounce list, here is the email as well as the reason why it was in our bounce list: 

    rfincher@c**********n.com - Reason(s) : smtp; 554 rejected due to spam URL in content

    I have removed it from our bounce list and you should receive emails now, if there are other email address where you're not receiving emails, please check if it is not in our bounce list, here is a guide that will help you: How-to-Remove-Your-Email-Address-from-Bounce-List

    Here is a guide also about why emails are not delivered: Why-I-am-not-Receiving-Email-Notifications

    Also, if you still have problems with the emails, please try setting up SMTP in your account, it will help you to have more control over the emails: How-to-Setup-SMTP-for-a-Form

    Hope this helps.