What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to remove the JotForm branding from my email notifications?

    Asked by golfsimulatorguys on September 27, 2016 at 07:05 PM

    Hi

    You guys fixed a problem I had when my submissions that were emailed to me were bouncing and never making it to my email.  Thank you for that.  However, when you fixed it, on my reply emails to the person doing the submission it now has Jot form branding.  This is a problem because the customer may just think it is spam.  Attached is a test submission that I did and the reply that I did.  I don't want Jot branding on my forms or reply email.  I just don't want to confuse my customers.  Could you please help me remove the jot branding submission that comes to me and my corresponding email that goes to the customers

     

    Thanks

    Screenshot
    email reply email Emails My Forms Submissions problem
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 27, 2016 at 11:21 PM

    You can do it by opening the email wizard, once there you need to click on the edit button, either on the email notification or email auto-responder.

    Once in the email edition wizard you will be able to update all the content the email has, you can remove the JotForm branding that the email has by default and you may also add custom logos or text if you want. 

    After making all the needed changes to the email content, please do note forget to click on the Save button. 

    Hope this helps.