What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sorry to hear this JotForm.

    Asked by ben@spadegardens.com on September 27, 2016 at 09:10 PM

    Sorry to hear this JotForm. It's really a disservice to users - especially new users. We selected you to as our first forms app primarily because of the unlimited usage - we are doing that to try to figure out new & better ways to communicate with our clients, transmit data, etc. We have been creating a bunch of different pay forms to test the best functionality for our products and services with different merchant providers. Unfortunately this has led to alot of duplication. We won't be able to continue doing this with the fees. And, the time we have invested is now a complete waste. Allowing a 14-day grace period is not enough. Seeing how we are neighbors in SF, it migh be useful to have an in-person meeting so you can fully understand before we switch providers.



    This is a re-post of a comment on Upcoming Changes to JotForm Starter & Guest Plan Users: September 19, 2016

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    JotForm Support Manager

    Answered by Jeanette on September 27, 2016 at 09:38 PM

    Thank you for letting us to know your opinion about the upcoming changes for new free users.

    Your free account would be grandfathered. This means that you can keep the number of forms you have currently created, but cannot create new ones. Also, if you archive a form, it will NOT be counted towards the number of forms per account.

    At any rate, I've forwarded your comments about this change and about your request for an in-person meeting.