What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Limits on Form Views inclusive of form owner view?

    Asked by atiqahxoia on September 27, 2016 at 10:33 PM

    Does the limit on the Form Views also inclusive of my personal Views via JotForm or via my website? And what does viewing mean or entail from Count point of view? Does that mean every time I open the page with my Form on it, it will count as views too?

    As I have viewed the form several times to check how it will look like to end users, because on Edit view it does not really reflect how it will look like on my website, so I needed/need to do this. But my concern is that will this activity use up my View limits?

    Or even, if I was to provide you with the web page that has this form to you guys as requested below. Does that use up my Form Views?

    form owner form views views JotForm check count and
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    JotForm Support

    Answered by Chriistian on September 28, 2016 at 03:08 AM

    I would like to inform you that your personal form views will not count towards the form view limits. As long as you are logged in to your jotform account on the same browser, you can view your form on jotform or on your website, and it will not count towards the total limit. You can view and edit your forms as many times as you like, it will not use up your view limits.

    Form views will only be counted if a different user views your form. If you have a form embedded on a website and another user views that page, then it will count as 1 form view. Every time the form is loaded, that will count towards the Form View limit. If one of the support team views your form, since we are not the form owner, then that will count as a form view as well.

    For more information about Form Views, please check out this article: Form View Limits: What is it all about?

    Regards.