JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked your account's email history but I could not find any email. Neither are there any form submissions in any of your forms. If you are referring to a different account, please provide us the link to the form which you're having issues with.
We'll look forward to your response. :)