What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please send me a password reset email

    Asked by Chandresh  on September 28, 2016 at 04:44 AM

    Hi. I have been requesting a password reset email for the past week and not received anything. 

    FYI. When you put your email into the forgot password dialog and hit the send reset instructions, nothing happens.

    I have used all the passwords I remember so would appreciate some help.

    This is very frustrating because I am currently locked out.

    Regards

    Chandresh

    email reset email a password reset email
  • Profile Image

    Answered by kate on September 28, 2016 at 08:51 AM

    When I checked your account, Your E-Mail is chandresh@gmail.com and user name is Chandresh. 

    1. Go to Jotform Login Page link :  https://www.jotform.com/login 

    2.  Click the  'Forgot Password' link in the JotForm page:

    3. Enter your e-mail address your user name: 

    If you entered a different e-mail address here, you might not have gotten reset e-mail. Please try also according to above information. 

    Could you please also check your spam folder? It might be dropped there. 

    Or, please send us a new email address different than this and we can change your email address. After that, you can also try to reset with that one.