Email troubleshooting

Hi

We are experiencing a problem receiving emails from our jotform using our email address (applications@signaturecosmetics.co.za) that we set up manually.

The applicants are receiving the success emails (to their own personal emails) but we are not receiving the email to confirm that there was a submission along with a PDF attachment.

We are receiving emails to that email address when we send tests but its not working through the Jotform.

Can you have a look at this for us? We cannot seem to find the issue.

Thanks

iKmsa

Hello iKmsa,

I checked your email activity history but all emails went through and considered as sent.  Can you check your spam folder and see if all the emails landed there?

You may also view your email activity history by following the steps on this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

We'll look forward to your response.

Thanks.

Thanks for your help

You are welcome, iKmsa.

If you have other questions or concerns, please don't hesitate to let us know.

Thanks.