What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Square Payment Integration: Tax is not being computed.

    Asked by ElleEstLuLaRoe on September 28, 2016 at 09:28 AM

    Hi there,

    I have my form set up to charge tax on my products, but it's not calculating it and adding it to the form.  Can you fix this?

     

    Here's the form:

    https://www.jotform.ca/form/62707838568269

    Page URL:
    https://www.jotform.ca/form/62707838568269

    tax not being form set JotForm charge www
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 28, 2016 at 12:40 PM

    I checked your form and I was able to confirm that the Tax is not being implemented on the Square Payment Integration. 

     

    On other payment field such as Paypal, the Tax information is shown.

     

    I will escalate the issue to our development team so they can further check the issue. We will inform you on this thread any updates to the issue.


    Regards.

  • Profile Image

    Answered by ElleEstLuLaRoe on September 29, 2016 at 09:14 PM

    Thank you very much.  I'm going to need this form to go live ASAP.  Has anyone else had the chance to look at this for me?

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    JotForm Support

    Answered by Chriistian on September 29, 2016 at 10:31 PM

    Our development team are still investigating this issue. Unfortunately we still don't have any update on this. We will not be able to provide an exact time frame for when this issue will be resolved. Rest assured that if we hear any news from the developers, we will let you know on this thread. Thank you.

  • Profile Image

    Answered by ElleEstLuLaRoe on October 01, 2016 at 02:56 PM

    Subtotal is also not showing, even though I have "show subtotal" clicked on.

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    JotForm Support

    Answered by jonathan on October 01, 2016 at 10:20 PM

    Thank you for providing update and more details. I see that this thread was already submitted to the next level support and is now currently assigned to one of our developer for investigation and fixing.

    We will let you know here once we have updates on the status.

    Regards

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 03, 2016 at 04:22 PM

    Hi,

    This issue is now resolved. Please let us know if you have any other issues or concerns.

    Best regards,

  • Profile Image

    Answered by ElleEstLuLaRoe on October 03, 2016 at 08:35 PM

    Ok, one more thing, guys,

    my conditional logic isn't working in my Credit Card / Square payment form.  It's supposed to copy the total from my purchases and shipping into the "total" field.  But it's not working right.  Can you check this out please? 
  • Profile Image
    JotForm Support

    Answered by jonathan on October 03, 2016 at 09:38 PM

    The latest question was about a different feature of the form. I create a thread for it here https://www.jotform.com/answers/950078

    We will attend to it shortly.

    Thanks.