- ElleEstLuLaRoeAsked on September 28, 2016 at 09:28 AM
I have my form set up to charge tax on my products, but it's not calculating it and adding it to the form. Can you fix this?
Here's the form:
- JotForm SupportChriistianAnswered on September 28, 2016 at 12:40 PM
I checked your form and I was able to confirm that the Tax is not being implemented on the Square Payment Integration.
On other payment field such as Paypal, the Tax information is shown.
I will escalate the issue to our development team so they can further check the issue. We will inform you on this thread any updates to the issue.
- ElleEstLuLaRoeAnswered on September 29, 2016 at 09:14 PM
Thank you very much. I'm going to need this form to go live ASAP. Has anyone else had the chance to look at this for me?
- JotForm SupportChriistianAnswered on September 29, 2016 at 10:31 PM
Our development team are still investigating this issue. Unfortunately we still don't have any update on this. We will not be able to provide an exact time frame for when this issue will be resolved. Rest assured that if we hear any news from the developers, we will let you know on this thread. Thank you.
- ElleEstLuLaRoeAnswered on October 01, 2016 at 02:56 PM
Subtotal is also not showing, even though I have "show subtotal" clicked on.
- JotForm SupportjonathanAnswered on October 01, 2016 at 10:20 PM
Thank you for providing update and more details. I see that this thread was already submitted to the next level support and is now currently assigned to one of our developer for investigation and fixing.
We will let you know here once we have updates on the status.
- JotForm SupportNeilVicenteAnswered on October 03, 2016 at 04:22 PM
This issue is now resolved. Please let us know if you have any other issues or concerns.
- ElleEstLuLaRoeAnswered on October 03, 2016 at 08:35 PM
- JotForm SupportjonathanAnswered on October 03, 2016 at 09:38 PM
The latest question was about a different feature of the form. I create a thread for it here https://www.jotform.com/answers/950078
We will attend to it shortly.