JotForm "Temporarily Unavailable"

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    AlecTaylor
    Asked on September 28, 2016 at 09:56 AM

    Dear Jotform,

    Upon submitting a form, I'm receiving the feedback below. Is this a problem with my form, my related webpages, or your service?

     

    Best Regards, Alec.

     

    Temporarily Unavailable
    We are currently experiencing abnormally high traffic volume and working to restore all services as quickly as possible. Thank you for your patience.
     
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    EltonCris
    Answered on September 28, 2016 at 11:24 AM

    Our sincerest apologies. We had a temporary issue with our EU server but it should be fixed by now. Kindly check.

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    AlecTaylor
    Answered on September 28, 2016 at 11:37 AM

    Thankyou EltonCris.

    Does Jotform publish any figures on downtime each month? It's critical that downtime is minimised (not just for me, but for all users!), so it would be really handy if you can quote your performance in recent months.

    Also - how do you monitor that your servers are down? Do you rely upon users noticing and informing you, or are there regular automated checks? If so, how frequently are these automated checks made?

    If you can't share the information, that would be very worrying.....

    Best Regards, Alec.

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    EltonCris
    Answered on September 28, 2016 at 12:14 PM

    Hi,

    Thanks for your reply. This was a temporary issue with our EU server that affects only our EU users.

    We have load balanced servers and our technical team constantly monitors them. They also do regular checks. They are also notified whenever there's a downtime so they're always ahead of the users and usually resolves issues like this in a minute. Whenever there's a huge downtime, we usually update our status page so users are aware of the problem. We also have very good uptime rate.

    Thank you!

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    clcpromotions
    Answered on September 28, 2016 at 12:31 PM

    I keep asking questions but am getting no response is the fact that my PayPal is not working for my customers - they can't pay - related?

    This just started happening this morning

     

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    EltonCris
    Answered on September 28, 2016 at 01:44 PM

    @clcpromotions

    Your question has been answered by my colleague on your thread here https://www.jotform.com/answers/944051. We will reply to all your questions on that thread.

    Kindly stop creating duplicate threads to avoid confusions. Thanks for your understanding.

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    HelpfulHolidays
    Answered on September 30, 2016 at 04:39 AM

    are you guys still broken?

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    liyam
    Answered on September 30, 2016 at 08:11 AM

    Hello HelpfulHolidays,

    I have moved your question to a new thread in order to address your inquiry properly and more direct to the issue you are experiencing.

    We'll respond to the other thread in a short while.

    Thanks.