What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal payments: Payments are not processing and displaying an error to try again later with Address Error in the PayPal URL

    Asked by clcpromotions on September 28, 2016 at 10:19 AM

    PayPal payments stopped working this morning.  I spoke with PayPal and they suggested I remove the API and re-add it?  I don't know how?

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    JotForm Support

    Answered by Kiran on September 28, 2016 at 12:52 PM

    I have tested the PayPal payments on a testing form and it worked fine with my sandbox account. I have checked your form http://www.jotform.us/form/61734808212150 and it is disabled at the moment. Could you check the form once again after enabling it if you are receiving the payments correctly? If you are referring to a different form, please provide us with the form ID or URL so that we can take a look and provide you with necessary assistance.


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    Answered by clcpromotions on September 28, 2016 at 12:55 PM

    It's still not working.  Here is the link:




    Here is the error:


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    JotForm Support

    Answered by Kiran on September 28, 2016 at 02:50 PM

    I have cloned your JotForm to my account and tested using my sandbox account which worked fine. Could you try removing the PayPal field and add it again to the form? You may click on X mark of the field to delete the field.

    Please make sure that you click on Yes when prompted to keep the products.

    This will allow adding the products automatically when you add the payment field again to the form. Also, please make sure that you having the field name for the payment field when you add the new one. 

    Let us know how it goes. We will be happy to assist you further. 

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    Answered by clcpromotions on September 28, 2016 at 08:51 PM

    I tried this - it still doesn't work.  I also had another old form that I re-activated - and it worked fine.  I'm totally confused.  I'm at a critical point with getting this to work.

    Also, I had a cloned version of this same form that was created back on September 2nd - I enabled that form and tried the payment - same error.  I have three forms that stopped working this morning.  An old form is still working - but it's completely different in terms of the items on the payment form.

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    Answered by clcpromotions on September 28, 2016 at 09:40 PM

    I'm still getting this error:



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    JotForm Support

    Answered by Kiran on September 28, 2016 at 11:15 PM

    As I search the internet, it seems that the issue is started yesterday with several other PayPal users. Please refer to a thread link:


    One of these users claims that the issue was resolved by updating the billing address in the PayPal. Could you try this and let us know if it works? We will wait for your response. Thank you! 

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    Answered by clcpromotions on September 28, 2016 at 11:29 PM

    I went into paypal and deleted and re-typed the business address and double checked all of the business information.  It is all correct - but the STILL doesn't work.  Some of my older forms that don't use these same products seem to be working just fine.  This just stopped working out of the blue.

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    Answered by kevin  on September 28, 2016 at 11:55 PM

    sandbox does not emulate actual live action. I don't use jotform, just my own cart driving paypal payments standard. _cart command does not work. _xclick command does work with single entries.

    I sure hope they can fix it. This cannot be related to anything on the user side.  how can a company not know what changed in 24 hours. Something has changed at paypal.

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    JotForm Support

    Answered by Kiran on September 29, 2016 at 01:46 AM

    I have tried changing the payment field on your JotForm to sandbox and tried submitting the form. I see that the form is redirected properly to Sandbox web page.

    Do you have any other email address configured in the PayPal? If so, could you try using a different email in the payment wizard to see if that works? 

    Also, please let us know the other forms that is having the same issue so that we can take a look and see what best we can do in this regard.

    Thank you!

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    Answered by clcpromotions on September 29, 2016 at 09:02 AM

    I tried that and it still didn't work.

    Here are the other forms that I know have issues:



    When I spoke with PayPal they indicated that the API address needed to be deleted and re-entered.  Since we use JotForm and not a direct API, I'm not sure what to do??

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    JotForm Support

    Answered by Kiran on September 29, 2016 at 10:56 AM

    We are sorry for the inconvenience this may have caused. The issue seems to be appearing with the cloned version of the form and when used a live account. Let me forward the issue to our backend team to take a look and investigate the issue further. Once we have any update in this regard, you'll be posted here.

    Thank you!

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    Answered by dportener on September 29, 2016 at 02:51 PM

    This was happening for me too, after a form was working fine for years.

    I recreated my form and instead of asking for PayPal Account Number, it now asks for PayPal email address.

    Try entering the email address associated with the PayPal account instead of actual account number and see if that works.

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    Answered by clcpromotions on September 29, 2016 at 03:17 PM

    by account number do you mean my paypal merchant id?

    I tried it with my merchant account id - and - IT WORKED!!  DOING THE HAPPY DANCE!!  I don't know who you are but I could kiss your whole face right now!!!

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    JotForm Support

    Answered by Kiran on September 29, 2016 at 04:46 PM

    Wow!! This is just great and simple. Thank you dportener for helping with the issue. 


    We are glad to see that the issue is resolved now. Could you please confirm if it has fixed the other forms that experienced the same issue? I have checked your one of your JotForms and see it is now displaying the PayPal payment properly. 

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    Answered by dportener on October 01, 2016 at 01:46 PM

    Not resolved. New JotForm Payment Wizard is redirecting to a PayPal process that cannot be completed.

    Loosing sales....

    Please help!

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    JotForm Support

    Answered by jonathan on October 01, 2016 at 09:40 PM


    We will resolve your issue separately here https://www.jotform.com/answers/948261

    Thank you.