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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Blank submissions caused by earlier server issues

    Asked by aylin77 on September 28, 2016 at 11:16 AM

    Hi,

    My forms are now available but the submissions are still blank.

    Thanks

  • Profile Image
    JotForm Support

    Answered by david on September 28, 2016 at 01:42 PM

    I checked your form and I do see the blank submissions.  I am not sure if these can be restored, however, I will forward this to our developers to see if they can.  We will let you know via this thread as soon as we have any further information.

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    Chief Technology Officer

    Answered by eee on December 22, 2016 at 04:29 AM

    Hey @aylin77,

    These submissions are checked and all seems failed.

    Our datacenter failed at network level and we couldn't receive these submissions on our servers.

    We're sorry for the problem,

    Kindest Regards,

    - Ertugrul.