What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Users submitted form while Jotform was unavailable and now submission is blank

    Asked by tsfermanagh on September 28, 2016 at 11:29 AM

    16 submissions are appearing as blank that were received when Jotform was unavailable.


    When the user tries to resume the form the information is gone. 

    Page URL:

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    JotForm Support

    Answered by Nik_C on September 28, 2016 at 01:53 PM

    I'm sorry that you experienced this issue, we had some difficulties with our submissions. I see my colleague opened a thread for you here and our developers are working on that issue already.

    Please use that thread for your reference and we will inform you there as soon as we have any update.

    Thank you for understanding.

    Thank you!

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    Answered by wolfpaw69 on September 28, 2016 at 02:09 PM

    I had the same issue.  The submission was 09-28-2016 11:04:22.  Half the data is missing.  Is the issue fixed?


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    JotForm Support

    Answered by Mike on September 28, 2016 at 06:18 PM


    Yes, the issue was fixed. New form entries should be saved without any issues.