What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditional Autoresponder not triggering on submission edit

    Asked by sercanselvi on September 28, 2016 at 12:10 PM

    Dear Support Team,

    I am having an autoresponder problem in my form. I hope you can help me.

    Form ID: 62565991160158


    I have a long evaluation form divided into 11 pages. If the last field is not filled then the person who is filling out the form is receiving the autoresponder named "Jury-Edit".

    If the last field is filled (which means it's done) I receive a notification email saying that the person is done with the form. So far no problem. At the same time, the person who filled out the form needs to receive the autoresponder named "Jury-Done" but this is not happening.

    I tested the form and received all the emails except "Jury-Done" email. I use same conditions for the notification email and that one works. Can you help me to solve the problem?

  • Profile Image
    JotForm Support

    Answered by Mike on September 28, 2016 at 03:02 PM

    Thank you for contacting us.

    The "Jury-Done" autoresponder is currently configured to not to send the emails on submission edits.

    Please try switching the 'Send on Edit' option to Yes to see if that help.

  • Profile Image

    Answered by sercanselvi on September 29, 2016 at 11:25 AM

    Hi Mike, switching on this option solved the problem. Thank you for your help.