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  • Profile Image

    Are these people submitting our forms without payment?

    Asked by SELC on September 28, 2016 at 12:13 PM

    Hi,

    I'm wondering what type of feedback this is that I'm getting- it looks like these people are trying to sign up but it doesn't show that they paid like the others. I am sending a screenshot of an example. Normally it will say the amount paid- this one doesn't and it doesn't look like any payment went through in Stripe either.

     

    Thank you for your help.

    Page URL:
    http://sanelijo.org/botanysketch

    Screenshot
    stripe form missing payment
  • Profile Image
    JotForm Support

    Answered by Mike on September 28, 2016 at 03:21 PM

    Thank you for contacting us.

    In theory, there might be some issue related to conditional logic conflicts on form.

    I would like to suggest leaving just one condition on form. 

    The form will work in the same way, the Stripe field will be displayed once the 'Are you a member of San Eljio Lagoon Conservancy?' field is filled.

    If you need any further assistance, please let us know.

  • Profile Image
    JotForm Support

    Answered by Mike on September 28, 2016 at 03:23 PM

    To answer your question, I think that mentioned submissions were somehow submitted with any payments.