What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are these people submitting our forms without payment?

    Asked by SELC on September 28, 2016 at 12:13 PM


    I'm wondering what type of feedback this is that I'm getting- it looks like these people are trying to sign up but it doesn't show that they paid like the others. I am sending a screenshot of an example. Normally it will say the amount paid- this one doesn't and it doesn't look like any payment went through in Stripe either.


    Thank you for your help.

    Page URL:

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    JotForm Support

    Answered by Mike on September 28, 2016 at 03:21 PM

    Thank you for contacting us.

    In theory, there might be some issue related to conditional logic conflicts on form.

    I would like to suggest leaving just one condition on form. 

    The form will work in the same way, the Stripe field will be displayed once the 'Are you a member of San Eljio Lagoon Conservancy?' field is filled.

    If you need any further assistance, please let us know.

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    JotForm Support

    Answered by Mike on September 28, 2016 at 03:23 PM

    To answer your question, I think that mentioned submissions were somehow submitted with any payments.