reset password

  • Profile Image
    Michael daly 
    Asked on September 28, 2016 at 12:13 PM

    hello

     

    Unfortunately I have forgotten my login password.

    I have requested to reset it but never receive the reset instructions that are supposedly sent to the email above.

     

    I have tried several times.

     

    Could you help please.

     

    Thanks

     

    Michael

  • Profile Image
    cicektuna
    Answered on September 28, 2016 at 12:31 PM

    Hello Michael,

    When you login , please click "Forgot my Password", re-enter your e-mail address and click "Send Reset Instructions" 

    An e-mail should appear in your e-mail box with instructions indicating a link "To reset your password visit ..." , click that link to change your password. If you can't see the e-mail , please check your "Junk Box" once.

    Hope that helps. Thank you.

    Çiçek.

     

  • Profile Image
    david
    Answered on September 28, 2016 at 03:26 PM

    I checked our logs and the password reset email should have gone through.  If it did not, check your spam/junkmail folders as previously stated.  If it is not there, let us know and we will be happy to assist you further.