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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    reset password

    Asked by Michael daly  on September 28, 2016 at 12:13 PM



    Unfortunately I have forgotten my login password.

    I have requested to reset it but never receive the reset instructions that are supposedly sent to the email above.


    I have tried several times.


    Could you help please.





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  • Profile Image

    Answered by cicektuna on September 28, 2016 at 12:31 PM

    Hello Michael,

    When you login , please click "Forgot my Password", re-enter your e-mail address and click "Send Reset Instructions" 

    An e-mail should appear in your e-mail box with instructions indicating a link "To reset your password visit ..." , click that link to change your password. If you can't see the e-mail , please check your "Junk Box" once.

    Hope that helps. Thank you.



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    JotForm Support

    Answered by david on September 28, 2016 at 03:26 PM

    I checked our logs and the password reset email should have gone through.  If it did not, check your spam/junkmail folders as previously stated.  If it is not there, let us know and we will be happy to assist you further.