What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changes to free account limits

    Asked by georgeburgin on September 28, 2016 at 12:33 PM

    Currently, my account has 11 forms and the new FREE plan allows for a maximum of 5.  

    To quote a recent email from you, "If you choose not to upgrade at this time, you can stay at your FREE plan and continue to use your existing forms."

    I have 11 forms currently. I take this to mean that I may continue to use those existing forms? Correct?

    Question:  May I also edit one of those 11 forms on occasion in my current free plan? 

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    JotForm Support

    Answered by Jim_R on September 28, 2016 at 03:33 PM

    Yes you're correct with your assumptions. You may keep those existing 11 forms but you can't create more. You're also free to edit those existing 11 forms.

    Bottom line, you won't be able to create more since you're way beyond the 5 form limit. But since you've had these forms before the changes were implemented, you're eligible to keep them on your account.