What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I still not receiving email notifications of my forms?

    Asked by Pet-Nanny on September 28, 2016 at 01:42 PM

    I am not receiving email notifications of my forms. My clients are now not receiving notifications of their forms and I still can't login to JotForm from Safari. It says I have the incorrect username, which works on all other browsers.

    email notifications not receiving email
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    JotForm Support

    Answered by Welvin on September 28, 2016 at 05:34 PM

    The recipient email in the form is again placed in our bounce list. This is the reason why your client is not getting emails anymore. 

    I've fixed this to our end. But based on the result, it seems that we are still blocked. Please ask your client to add noreply@jotform.com to her contact or safe sender list. Moreover, whitelisting is still recommended.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses