What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why Did You Cancel My Subscription?

    Asked by Khadijah Adams on April 24, 2012 at 12:40 PM


    I only asked you a question and informed you that my account had been charged twice!

    Why would you cancel my subscription?

    Now do I have to re-create my forms again?

    Why is this so difficult?

  • Profile Image

    Answered by gori-mathew on April 24, 2012 at 05:08 PM


    We apologise for what this issue has caused you. I have checked your account and confirmed that you are on Premium account. Please logout and relogin to your account and your quota should be able to refelct.

    Even if your acount is downgraded (which isn't at this time) , Your forms and data will not be affected in any way when your account downgraded to a free one. 

    Please lets know if this worked out .