What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Views

    Asked by bezaworks on September 28, 2016 at 02:37 PM

    I have a notice that says "almost out of form views... Upgrade..."  What does "form views" refer to? Is it when registrants view the form and sign up?

    form views views and a out of form
  • Profile Image

    Answered by omerorkun on September 28, 2016 at 04:26 PM

    Hi,

     

    Form view is basically any type of loading the form. Each time a user loads your form it is counted as a view. You can find more detailed information about views on our form view limits page.

     

    If you reach any of the limitations that the free plan has all your forms are disabled until the 1st of every month. To continue using them you can wait until then or you can upgrade your plan. A detalied information about upgrading can be found here.

     

    Let us know if you need any further assistance on this. 

  • Profile Image

    Answered by bezaworks on September 28, 2016 at 05:08 PM

    So you don't go by "form submission"? I am the web person for some the sites I use JotForm for so I check and re-check the forms, try it, re-load the page if the form was updated, try the form, submit, check, re-check...

    So just to view the page is counted against the subscription, right??

    Also, what if people just want to view the other information (like reminders or deadlines) where the form is embedded but do not necessarily have to complete the form, is that counted as a "form view" also?

     

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 28, 2016 at 10:19 PM

    So just to view the page is counted against the subscription, right??

    That is correct, every time someone loads a form it consumes server side resources.

     

    Also, what if people just want to view the other information (like reminders or deadlines) where the form is embedded but do not necessarily have to complete the form, is that counted as a "form view" also

    Yes, it is counted as "From view"