What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why have I stopped receiving emails when someone completes a JotForm?

    Asked by JoshTC06 on September 28, 2016 at 02:45 PM
    Emails JotForm receiving a
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    JotForm Support

    Answered by Kevin_G on September 28, 2016 at 07:55 PM

    I have checked the email history for your email address and  I can see the failed emails, this is because your email address is currently in our bounce list, I have removed it and you should receive emails from most of your forms as you're using the email address at least in the recent edited forms. 

    I will also suggest you to check this guide about how to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    Here is also a guide that will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.