What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    New form is disabled

    Asked by automatedlifestyles on September 28, 2016 at 03:02 PM


    I just opened an account and created a form. It says it is disabled. Please help!


    Thank you!


    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on September 28, 2016 at 09:01 PM

    Hi Abby,

    Your forms and account was auto suspended by the Phishing detector due to your form that have fields that ask for account codes, security codes, username, password and the likes.

    The Phishing detector perceived your form as phishing form because it violates our Terms of Use.


    For now I have re-activated your account so that you can correct forms that have issue.

    Please delete those fields on your form that resembles login/username/password/account so that the Phishing filter will not block and disable your account again.

    Let us know if you need further assistance.