What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Encryption and Attachments

    Asked by annemcfarland on September 28, 2016 at 05:05 PM

    Dear Jotform,

     

    I have encrypted my form.  Does this encryption also apply to files that clients would attach?

     

    Thanks,

    Anne

    encryption and JotForm thanks apply
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    JotForm Support

    Answered by Mike_G on September 28, 2016 at 10:58 PM

    Are you referring to the files uploaded through your form? I would like to apologize, however, the files that are uploaded via your form will not be encrypted.

    You may also be referring to a different thing, can you help us by giving us more details of your concern, please? 

    Thank you.

  • Profile Image

    Answered by annemcfarland on September 29, 2016 at 09:15 AM

    Dear Mike,

     

    I was referring to files uploaded through your form.  It seems as if they would not be encrypted.  Is there a way to encrypt them or make them secure?

    What security is in place for any attachments that are uploaded through a Jotform?

     

    Thanks

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    JotForm Support

    Answered by Mike_G on September 29, 2016 at 12:08 PM

    Thank you for the clarification. Yes, I'm afraid uploaded files will not be encrypted.

    However, please be assured that our servers are highly secured and we can guarantee you that your form submissions, including those files that are uploaded through your form, are safe.

    I have submitted a feature request on your behalf to also include uploaded files in forms as encrypted if Encrypt Form is enabled. However, I cannot guarantee that this will be available soon. Its feasibility will still be checked and will still undergo the approval process. You will be notified via this thread for updates regarding the request if there are any.