Notification emails not going to my Inbox

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    Jennifer Cox 
    Asked on September 28, 2016 at 05:52 PM

     

    I've set up my forms to send a notification email to my email (kidschanceok@kidschanceok.org) and everything was originally working.  However, I had to convert my website from Wordpress.com to Wordpress.org so that I could add merchant services.  My email address and web domain are through Go Daddy and my web hosting service is BlueHost (I couldn't use Go Daddy to host the site as they don't play well with WordPress).

     

    Since the website will be public next week and people will begin using the forms, I decided to test everything again today.  I'm not getting the emails to the above email address.  However, when I change the notification email to to to other email addresses, I get the information to those Inboxes.

    My Go Daddy email has been 'redirected' through BlueHost.

     

    I have spoken to Go Daddy and Blue Host and have learned...

     

    that BlueHost  'requires that my forms have either server settings or email settings for the forms to send from my website.'

     

    Can someone help me with this please?  I need to begin using the forms on the website next week.

     

  • Profile Image
    Mike_G
    Answered on September 28, 2016 at 11:09 PM

    I believe you've already opened a thread about this concern. 

    https://www.jotform.com/answers/944696-Not-getting-email-notifications-to-my-Inbox-

    Please refer to that thread to avoid confusion. My colleague, Chriistian, already posted his response to your concern there.

    Thank you.