What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there anyway to have users of my form recognized as a returning customer?

    Asked by grcgranite on September 28, 2016 at 06:18 PM

    I'm using the form as an order form.  Is there anyway to have customers register so their common information doesn't have to be re-entered?

    Page URL:
    https://form.jotform.com/62574086094159

    a order form register information entered
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 28, 2016 at 11:32 PM

    Unfortunately there is no way to save the info in this way, I mean there is not a feature that you can either turn on or off, but I think there is a workaround that may help you.

    You may display on the Thank You page a link to your users with the most common info pre-populated, you may also indicate them to save this link in case that they want to submit the form again. 

    This way you will have some data they submitted pre-filled when they go back to the form opening the link they previously got in the Thank You page and saved.

    Here is a guide that will help you to pre-populate form fields: Prepopulating-Fields-to-Your-JotForm-via-URL-Parameters

    Here is also another guide that I think may be helpful: How-to-find-field-IDs-and-names

    If you have any question, please let us know.