How can I reset my available upload space?

  • Profile Image
    elfel
    Asked on September 28, 2016 at 06:51 PM

    Hi Guys 

    I keep receiving notice that one form (Uploade file to ADL) has exceeded its limit of 100Mb. We are in the process of Proving the Concept to our client, and he hasn't seen what we have set up for him working consistently yet. If it does work to his satisfaction and is reliable, we will gladly consider upgrading to a Bronze account.

    In the meantime is it possible to unrestricted our account one more time or perhaps for a week please? 

    Many Thanks 

    Dave

     

     

  • Profile Image
    Kevin_G
    Answered on September 28, 2016 at 11:50 PM

    I have checked your account and I can see you do not have submissions in your form: 

    However, seems like the uploads counter was still stuck on 100 MB, I have re-calculated the counter on our end and it shows 0 now, please do note that there is not a way to avoid the counter to increase, each time you submit a form and attach an upload it will use your available upload space. 

    Of you do not want to reach the limit then I would suggest you to delete those submissions where you receive uploads, this way the space will be cleared.