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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our clients are NOT receiving email notifications

    Asked by beatylaw on September 28, 2016 at 07:15 PM

    Our clients are NOT receiving email notifications.  This happened a few days ago and we were told 

    "The recipient email in the form is again placed in our bounce list. This is the reason why your client is not getting emails anymore. "

    We were also told the problem was fixed.  The PROBLEM IS NOT FIXED !


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    JotForm Support

    Answered by Kiran on September 28, 2016 at 10:51 PM

    This is a duplicate thread to https://www.jotform.com/answers/944694 which is just addressed. So, we are marking this thread as answered. If you have any questions with this issue, we request you to follow-up on the other thread.

    Please be noted that it is not required to open multiple threads on the same issue. All the threads in support forum will be addressed in the order as they come in and assigned.

    Thank you!