Our clients are NOT receiving email notifications

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    Asked on September 28, 2016 at 07:15 PM

    Our clients are NOT receiving email notifications.  This happened a few days ago and we were told 

    "The recipient email in the form is again placed in our bounce list. This is the reason why your client is not getting emails anymore. "

    We were also told the problem was fixed.  The PROBLEM IS NOT FIXED !


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    Answered on September 28, 2016 at 10:51 PM

    This is a duplicate thread to https://www.jotform.com/answers/944694 which is just addressed. So, we are marking this thread as answered. If you have any questions with this issue, we request you to follow-up on the other thread.

    Please be noted that it is not required to open multiple threads on the same issue. All the threads in support forum will be addressed in the order as they come in and assigned.

    Thank you!