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    My forms are not sending email notifications to my email

    Asked by ecigtt on September 28, 2016 at 11:50 PM

    My forms are not sending email notifications to my email. I have been loosing business for months now and only realized this problem now. Please help

    My Forms email notifications email not sending email
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    JotForm Support

    Answered by Boris on September 29, 2016 at 04:42 AM

    I have checked the email address of your account, info@triniblasters.com, and I see it ended up on our bounce list. When emails are bouncing, it means that the recipient server is refusing o accept our emails, and here is the exact error message our system received when our emails started getting rejected:

    Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

    (Amazon SES is the service we use for sending most of our emails.)

    In simpler terms, your server triniblasters.com was returning errors saying that an email account info@triniblasters.com does not exist. As our emails could not be delivered to that address, it ended up on our bounce list.

    I have now removed your address both from our bounce list, and from Amazon SES' suppression list, so if there are no further errors being provided by the recipient server the emails should not be going through fine. However, if your server continues rejecting our emails the address will only end up back on the bounce list.

    I would highly recommend going through your forms' notification emails, and making sure that all the information such as Sender Name and Sender Email are set up correctly, as an incorrect setup there might cause the recipient to refuse the emails, thinking it is spam. The following guide describes the most optimal way to set up email notifications, which is least likely to get rejected by recipients:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    You can also contact your IT department or system administrator and ask them to whitelist our sender addresses and IPs, so that your server is not refusing our emails. The following guide will help them with what to whitelist:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please let us know how it goes.