How to reset my account password?

  • Profile Image
    Michael 
    Asked on September 29, 2016 at 04:07 AM

    hello

    I have tried to reset my password many times.


    When login , and click "Forgot my Password", re-enter my e-mail address and click "Send Reset Instructions" and I'm told its successful

     

    But no email every arrives and I have checked my Junk mail.

    Please help

     

    Thanks

     

  • Profile Image
    Nik_C
    Answered on September 29, 2016 at 06:48 AM

    Could you please share with us username or Form ID of the account that you're trying to reset the password of. Since under this email that you wrote this thread from I found only guest accounts.

    We'll wait for your response.

    Thank you!