What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to reset my account password?

    Asked by Michael  on September 29, 2016 at 04:07 AM


    I have tried to reset my password many times.

    When login , and click "Forgot my Password", re-enter my e-mail address and click "Send Reset Instructions" and I'm told its successful


    But no email every arrives and I have checked my Junk mail.

    Please help




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    JotForm Support

    Answered by Nik_C on September 29, 2016 at 06:48 AM

    Could you please share with us username or Form ID of the account that you're trying to reset the password of. Since under this email that you wrote this thread from I found only guest accounts.

    We'll wait for your response.

    Thank you!