What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I view my encrypted form submissions on my Google Drive?

    Asked by thrivein on September 29, 2016 at 05:57 AM

    Can I view my secure forms on my Google Drive? The integration is working, but I cannot read them. My Drive is secure through Google Apps for Work.



    This is a re-post of a comment on Send Your Form Uploads to Google Drive

    google drive encrypted form submission cannot view unable to view
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    JotForm Support

    Answered by John_Benson on September 29, 2016 at 10:35 AM

    All form submissions are using SSL (Secure Sockets Layer). You can view form submission in Google Drive using integration. 

    Are you getting any error message? If possible, please provide a screenshot. Please try another browser just to check if its working or not.

    If it's still the same recreate the Google Drive integration. Here's a guide: https://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive

    We'll wait for your response. 

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    Answered by thrivein on September 29, 2016 at 03:10 PM

    I do not get an error message.  The submission forms arrive in my Drive, but they're encrypted.  I can view them in JotForm (with my key), but not directly from my Drive.  Also, since it's still encrypted the folder names are long sequences of letters rather than {fullname}.  I *do* want this encryption, but I'd like to be able to view it in my Drive (which is secure).  I'm attaching a screen shot.

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    JotForm Support

    Answered by Mike on September 29, 2016 at 07:29 PM

    Unfortunately, this is not possible. We do not have an option to decrypt the PDFs since we do not have access to decrypted data.

    When you see decrypted submission data, it is actually only decrypted locally in your browser.