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    Emails are not getting sent out

    Asked by nsshain on September 29, 2016 at 07:56 AM

    Every time a submission is entered, emails are not being sent to the appropriate people.  Can you check on your end.  It is for the EHS reporting system.

    Emails Getting sent not getting
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    JotForm Support

    Answered by david on September 29, 2016 at 11:38 AM

    I checked our email logs for the addresses in your form and they have indeed been failing to a couple of them.  It looks like your addresses was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your addresses from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you suspect further addresses have been blocked, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List