What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by dballintyn on September 29, 2016 at 08:47 AM

    I was receiving email notifications when a new submission was received but in the last week, this has stopped happening. How can I restart this service? I almost missed new registrants to the program because I was not receiving this info?

    Thank you,


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    JotForm Support

    Answered by BDAVID on September 29, 2016 at 12:17 PM

    What is the form you are having issues with? Please check if the recipient is in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Also, make sure to check your spam/junks folder. Let us know if you need more help.