What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Suspended

    Asked by Cindy Martinez  on September 29, 2016 at 09:50 AM

    Hi, good morning, I cannot seem to get into my account, when I tried logging in, I got a message that my account is suspended because of phishing. Can you please release my account. I have a deadline to meet and I need my forms.

     

    https://form.jotform.com/62596181122151

     

    Best

    Cindy martinez

    Page URL:
    https://form.jotform.com/62596181122151

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    My Forms JotForm message logging
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    JotForm Support

    Answered by ashwin_d on September 29, 2016 at 12:32 PM

    Hello Cindy,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now.

    I'm sorry for the trouble caused to you. Do try to sign in to your JotForm account and get back to us if you have any trouble.

    Thank you!

  • Profile Image

    Answered by Cindy Martinez  on September 29, 2016 at 12:46 PM
    Yay!!! You're the best :)
    ...