What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I delete a payment field so I can change to a new type?

    Asked by endamcgonigle on September 29, 2016 at 10:17 AM

    Paypal systems are experiencing technical difficulties and cannot process payments through our website. I need to change to authorize.net or similar immediately, but am unsure how to delete paypal and add the new one.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on September 29, 2016 at 12:41 PM

    If you want to delete a payment tool from your form, you can do so by editing your form in our Form Builder, selecting the payment field, and clicking its X-shaped icon:

    When removing a payment field, it will ask you whether you want to keep the products or not. Keeping the products is useful if you want to use the same products in the future, even through a different payment tool on that form.

    If you are simply trying to switch the payment tool, then it would be recommended to keep the products.