How do I delete a payment field so I can change to a new type?

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    endamcgonigle
    Asked on September 29, 2016 at 10:17 AM

    Paypal systems are experiencing technical difficulties and cannot process payments through our website. I need to change to authorize.net or similar immediately, but am unsure how to delete paypal and add the new one.

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    david
    Answered on September 29, 2016 at 12:41 PM

    If you want to delete a payment tool from your form, you can do so by editing your form in our Form Builder, selecting the payment field, and clicking its X-shaped icon:

    When removing a payment field, it will ask you whether you want to keep the products or not. Keeping the products is useful if you want to use the same products in the future, even through a different payment tool on that form.

    If you are simply trying to switch the payment tool, then it would be recommended to keep the products.