What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Lightbox not Being Displayed

    Asked by HeartBeatInc on April 24, 2012 at 05:36 PM


    The Lightbox option is not displaying. I have tried it on JotForm and on my Site. On JotForm the test page displays and a link to get the lightbox to disply is created, but when clicking on teh link nothing happens.

    Thought it was a local issue so I tryed it on my site and teh same problem. click on the link and nothing happens

    Page URL:

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    JotForm Support

    Answered by Goldo on April 24, 2012 at 09:34 PM

    We are aware of the issue with lightbox and dev are working on it.

    For the meantime please check your Lighbox Embed Code and look for:

    <script src="http://jotform.ca/min/g=feedback2" type="text/javascript">

    Change it to:

    <script src="http://jotform.ca/min/g=feedback" type="text/javascript">

    We simply change feedback2 to feedback.

    After done making changes, test your lightbox and let us know if it works.