What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form won't send notification emails to all recipients.

    Asked by stefanlukes on September 29, 2016 at 12:09 PM

    I have set my form up so that 3 people receive notifications upon submission of a form.  However only the first address is the only one of the three which receives this notification.

    Page URL:
    http://therighttobuycompany.co.uk/enquire.html

    Emails all won't send notification
  • Profile Image
    JotForm Support

    Answered by Kiran on September 29, 2016 at 01:48 PM

    I have checked the email addresses in our bounce list and they are not listed there. Could you check if the emails are being landed in the spam or junk folders. Please try whitelisting JotForm email/IP addresses along with the SMTP email address that you have configured on your JotForm.

    If the issue still persists, please try changing the sender email address to JotForm default email address to check if the issue is with the SMTP email address.

    Let us know if you need any further assistance. We will be happy to assist.