What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has my account not been upgraded three days after payment?

    Asked by freedetergent on April 24, 2012 at 07:06 PM


    I upgraded my account on April 22nd, the charge has cleared my bank and my account is not yet upgraded. This is severely affecting my company as we just sent out a mailer for people to use this form to almost 2,000 people who now cannot submit their information to us. I can be contacted at KristinQWS@gmail.com and appreciate your immediate attention to this matter. 



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    JotForm Support

    Answered by Goldo on April 24, 2012 at 09:24 PM

    I have manually upgraded the account. You may need to log out and log back in to see the changes.