What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to upgrade my account?

    Asked by smunyan on September 29, 2016 at 01:02 PM

    I attempted to upgrade online and was unable to. I need to be contacted ASAP to upgrade to Silver. Please call me at 315-200-8245.

    and call silver unable to
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    JotForm Support

    Answered by Nik_C on September 29, 2016 at 03:10 PM

    Unfortunately, we don't have phone support so please refer to this thread.

    I checked your account and I see that it is still on Bronze. 

    Please try following:

    1. Clear your Browser's cache to avoid any problem from that side,

    2. Log in to your JotForm account,

    3. Go to Billing page,

    4. Click Upgrade:

    If you're still experiencing this issue please let us know so we can take necessary actions.

    Thank you!