JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Unfortunately, we don't have phone support so please refer to this thread.
I checked your account and I see that it is still on Bronze.
Please try following:
1. Clear your Browser's cache to avoid any problem from that side,
2. Log in to your JotForm account,
3. Go to Billing page,
4. Click Upgrade:
If you're still experiencing this issue please let us know so we can take necessary actions.