- JamesRiverAssociationAsked on September 29, 2016 at 03:31 PM
I went to my account history, and looked at the emails. It looks like all of the emails just getting sent to my email are getting blocked, but if an email is going to me plus other staff emails, it gets through.
What do I need to do to fix this?
- JotForm SupportKevin_GAnswered on September 29, 2016 at 09:28 PM
I have checked the email history in your account and I can see the failed emails, the email address that does not seem to receive emails is in our bounce list, please see the details below as well as the reason why it is in our bounce list:aw******s@j***a.org is IN the bounce list
Reason(s) : smtp; 550-5.7.1 Unauthenticated email from aol.com
I have removed the email address, tested the email and seems like it sends now, I would suggest you to take a look on this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues
Here is also another guide that will help you: Why-I-am-not-Receiving-Email-Notifications
If the issue still persists, please check the email address with your email service provider and you may also ask them to white-list our IP addresses and server domain names, you will find all of our info here: Whitelisting-JotMails-IP-Addresses
Please also do note that using the Test Email button will send the email to the address set up in the account.
Hope this helps.
- JamesRiverAssociationAnswered on October 03, 2016 at 03:27 PM
Thank you so much. That fixed it!
I really appreciate your help. I will forward the IP information to our IT person, to prevent it from happening again in the future.