What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customized PDF: Ability to include new fields added to the form to the customized PDF without resetting it

    Asked by seineriversafety on September 29, 2016 at 05:12 PM

    The ability to attach pdf submissions on notifications is critical for what I am doing.  Love this feature but I have 2 problems:

    1) When I update fields on a form or make changes, the "customized pdf template" does not include those fields/changes and I need to "reset" the pdf template and redo all my customization - which is a painful process.  Is there a way to modify the customized pdf to accommodate form changes without reseting the entire template?

    2) I use the same form template for multiple users so often need to clone forms - again I loose the pdf customization when I clone the form.  Is there any way I can copy the pdf customization so I don't need to redo the template.



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    JotForm Support

    Answered by Kiran on September 29, 2016 at 11:18 PM

    I understand that you want to include the newly added fields in the form to the customized PDF. Unfortunately, it is not possible to add new fields to the customized PDF without resetting the form at the moment. Let me forward the thread to our backend team as a feature request for evaluation. We cannot provide you any ETA for the implementation at this time. However, you'll be posted here if there is any update in this regard.

    Your other question is moved to a separate thread and shall be addressed there shortly.



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    JotForm Support

    Answered by NicholasWestley on October 01, 2016 at 09:56 PM


    This has now been implemented.  You can now add fields to the customized PDF. This will allow you to add new fields to the already customized pdf.

    Please let us know if you have any issues.