What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am no longer receiving confirmation emails from submitted forms.

    Asked by lscclibrary on September 29, 2016 at 05:13 PM

    I am no longer receiving confirmation emails from submitted forms. Users are also no receiving confirmation emails. Please advise.

    This applies to ALL of the forms submitted.

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    JotForm Support

    Answered by Chriistian on September 29, 2016 at 11:31 PM

    It looks like your email address mporter@lawsonstate.edu was added to the bounce list, which is why you are not receiving the notifications there. I have now removed it from the list so the next email notifications should be sent to you successfully. I sent a test email to confirm. Please check your inbox to see if you received the test.

    To prevent further bouncing related issues, please contact your email service provider and ask them to add jotform's addresses to their whitelist. Here's the list of addresses: Whitelisting JotMails IP Addresses 

    As for the autoresponder emails, it looks like they are scheduled to be sent 1 day later. This may be why your users are not receiving the emails yet. Please check a day later if they receive the email.

    Please let us know if the issue persists.