- lscclibraryAsked on September 29, 2016 at 05:13 PM
I am no longer receiving confirmation emails from submitted forms. Users are also no receiving confirmation emails. Please advise.
This applies to ALL of the forms submitted.
- JotForm SupportChriistianAnswered on September 29, 2016 at 11:31 PM
It looks like your email address firstname.lastname@example.org was added to the bounce list, which is why you are not receiving the notifications there. I have now removed it from the list so the next email notifications should be sent to you successfully. I sent a test email to confirm. Please check your inbox to see if you received the test.
To prevent further bouncing related issues, please contact your email service provider and ask them to add jotform's addresses to their whitelist. Here's the list of addresses: Whitelisting JotMails IP Addresses
As for the autoresponder emails, it looks like they are scheduled to be sent 1 day later. This may be why your users are not receiving the emails yet. Please check a day later if they receive the email.
Please let us know if the issue persists.