Why aren't I being notified via email of new submissions?

  • Profile Image
    Asked on September 29, 2016 at 05:39 PM

    Basically, I had a friend contact me using my form on my website. But I never got notified through email that I had a submission. I went on here and found it in the inbox. I tried it out myself, and received it, but once again did not receive an email notifying me of the submission.

    Is there anything I can do to fix this?

  • Profile Image
    Answered on September 30, 2016 at 12:41 AM

    Your email address lmusicc@******.com was added to the bounce list, which is why you were unable to receive the email notifications there. I would like to inform you that I have now removed the email address from the bounce list so you should receive the next email notifications successfully.

    To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues. Then to check if an address is in the bounce list and remove it, please follow this guide: How to Remove Your Email Address from Bounce List.