What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why aren't I being notified via email of new submissions?

    Asked by Ladymusicc on September 29, 2016 at 05:39 PM

    Basically, I had a friend contact me using my form on my website. But I never got notified through email that I had a submission. I went on here and found it in the inbox. I tried it out myself, and received it, but once again did not receive an email notifying me of the submission.

    Is there anything I can do to fix this?

    Submissions new submissions email Via
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 30, 2016 at 12:41 AM

    Your email address lmusicc@******.com was added to the bounce list, which is why you were unable to receive the email notifications there. I would like to inform you that I have now removed the email address from the bounce list so you should receive the next email notifications successfully.

    To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues. Then to check if an address is in the bounce list and remove it, please follow this guide: How to Remove Your Email Address from Bounce List.

    Regards.