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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms sent do not contain information provided on them.

    Asked by win9133 on September 29, 2016 at 08:21 PM

    I previously received order forms from individuals who had completed the entire form but on my receipt of these forms, the only thing they contained was the title "Order Form", nothing else.

    Through your assistance I have remedied the problem but am wondering if any of the incomplete forms I received can be captured so that I can receive the full form, all filled out with the information the sender had originaly included.

    The URL that I provide below is of the presently working form, about which I have no question. My question is what I detailed above.

    Thank you!

     

    Page URL:
    http://www.langladeabstract.com/order-form.html

    empty email
  • Profile Image
    JotForm Support

    Answered by jonathan on September 30, 2016 at 03:15 AM

    Hi,

    You can try re-submitting the submission so that it will trigger again the Notification email (you will receive the email again).

    You can use the EDIT button in the View Submission page to resend the submission.

    The steps are 

    #1 Edit submission

    #2 Click submit button to submit.

    it should send the email again. The email should be the updated email template (contains the data on the table).

    Please let us know if this process did not resolve the issue.

    Thanks.