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Why some users get stuck when submitting?Asked by joakimskog on September 30, 2016 at 05:04 AM
Some users seems to have problem when submitting this form: https://form.jotformeu.com/62381298676368
I've tried it in Safari, Chrome, en IE 11, and I can't replicate it, but nevertheless some users just get stuck when they've pressed "Submit". I'm not 100% sure, but I believe they've all been using IE11.
Could it be the picture upload widget that's causing this?
Best regards, Joakim
please wait stuck some users problem picture jotformeu all
I tested your form and here are my results.
1. In Chrome:
2. In Internet Explorer Edge:
Do you have any information if they received an error or form just stuck since I wasn't able to replicate this error.
I also tested your form in Mozilla. I uploaded high-resolution images to your form.
Do you have extra information about the error? If you want something else, or need further assistance, feel free to revert back.
Our developers have released a fix that should sort this issue.
Your forms should now be submitting normally as usual. Kindly check.