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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why some users get stuck when submitting?

    Asked by joakimskog on September 30, 2016 at 05:04 AM

    Some users seems to have problem when submitting this form: https://form.jotformeu.com/62381298676368

    I've tried it in Safari, Chrome, en IE 11, and I can't replicate it, but nevertheless some users just get stuck when they've pressed "Submit". I'm not 100% sure, but I believe they've all been using IE11.

    Could it be the picture upload widget that's causing this? 


    Best regards, Joakim

    Page URL:

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    JotForm Support

    Answered by Nik_C on September 30, 2016 at 08:54 AM

    I tested your form and here are my results.

    1. In Chrome:

    2. In Internet Explorer Edge:

    Do you have any information if they received an error or form just stuck since I wasn't able to replicate this error.

    Thank you!


  • Profile Image

    Answered by ozlem.demirci1993 on October 02, 2016 at 05:46 AM


    I also tested your form in Mozilla. I uploaded high-resolution images to your form. 


    Do you have extra information about the error?  If you want something else, or need further assistance, feel free to revert back.



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    JotForm Support

    Answered by EltonCris on October 03, 2016 at 08:40 AM


    Our developers have released a fix that should sort this issue.

    Your forms should now be submitting normally as usual. Kindly check.